Technical Help

If you review this information and it doesn't solve your problem, please contact us and describe the problem in as much detail as possible, noting what error message you are getting, if any.

Using Computers in the Libraries

The Library Website

Journal Articles

infoLINK (Library Catalog)


Using Computers in the Libraries

How do I log on to a computer in the library?

Students, faculty and staff use their PODS username and password. You can use the BU Brain to verify your username and initial POD password. Please contact the ITS Help Desk for assistance. Courtesy borrowers and community patrons need to obtain a guest account from a Library service desk.

Is there wireless access in the Libraries?

Students, faculty, and staff have access to BU's wireless network. For more information see the Binghamton University Wireless website.

How can I save documents I'm working on in the Libraries?

Students, faculty, and staff have 50 MB of storage space on the Bingsuns H (samba) drive. You can access this drive from any computer in the library or PODs once you have logged in (see above) and you can access it from any web browser anywhere using SSL. For more help with your Bingsuns account please contact the ITS Help Desk.


The Library Website

What browser or other software do I need to use the library website?

The minimum recommended browsers for the library website, and especially infoLINK, are Internet Explorer 6.x or higher or Mozilla/Firefox 3.x or higher. If you are using other browsers or older versions of Internet Explorer or Firefox you may not have full functionality.

How do I use the library website from off campus?

Much of the information on the library website is accessible off campus without any special login. However, to get full access to metaLINK and to use library licensed resources marked BU ONLY, you will need to log in.

If you connect using SSL or through Road Runner or another Internet Service Provider, you will be prompted to log in with your PODS username and password. Before you login:

  1. Make sure that your browser is set to accept cookies.
  2. Make sure that JavaScript is enabled.
  3. Make sure you have your correct PODS username and password. If you forget them, check the BU Brain.
Off-Campus Access to Library Resources (pdf)

I got to a "BU only" resource but it isn't working properly. What should I do?

  1. Try accessing another website to make sure your internet connection is working.
  2. Many "BU only" resources require a recent version of Internet Explorer or Firefox. If you are using a different browser, such as Opera or the AOL browser, you may not have full functionality.
  3. Make sure that JavaScript is enabled.
  4. Make sure that your browser is set to accept cookies.

What are acceptable uses of "BU only" resources?

See these links for more information.

Acceptable use of BU only resources | Binghamton University Copyright Policy | Binghamton University Computer and Network Policy


Journal Articles

I am trying to open an article but I get asked for a username and password. What should I do?

If a database web site asks for this information, make sure you access the database through metaLINK. Also, double check our ejournal holdings to make sure we have full-text access to the article. If you are unsure, contact us and we can verify coverage.

I am trying to open an article but I get a blank screen. What should I do?

This problem is often solved by upgrading to the latest version of Adobe Reader. If that doesn't work, go to Adobe Reader Edit menu, select Preferences, select Internet, and uncheck the box to "Display PDF in browser."

I get a funny error message when I try to view an article.

Please copy the message and send it to us. We apologize for the inconvenience and will fix it as soon as possible.

I'm having trouble viewing and/or printing JSTOR articles.

Viewing: Click on PDF to view the file. If you are using a PC in the Information Commons or a POD, try opening the file using IE instead of Firefox.  

Printing: Do not use your web browser's print function to print JSTOR articles. Click on PDF. Then click on the printer icon in the Adobe Reader window.

Also see JSTOR's article help.


infoLINK (Library Catalog)

Do I have to sign in to use infoLINK?

No, but if you sign in you will be able to view your library account information, such as items checked out, and renew items, place holds, and more. Sign in to infoLINK and enter your PODS userid and password. View tutorial.

Community borrowers sign in to infoLINK using the library barcode on your borrowing card. Your User ID is your library barcode, on the back of your ID card, without the leading "29091" prefix and leading zeros. Your password is the last four digits of your Social Security Number.

Why do I see funny characters when I use infoLINK?

You need a Unicode font to allow you to see special characters and non-Roman alphabets (such as Polish "I", musical flat, Arabic, Cyrillic, and Hebrew), which non-Unicode fonts cannot display. You can use infoLINK without a Unicode font, but these special characters and alphabets will not display correctly.

Arial Unicode MS by Microsoft is the most complete Unicode font. It is available with Microsoft Office XP and Microsoft Publisher 2002. We recommend using it if you have access to it. Cyberbit is an acceptable alternative to Arial Unicode MS.

Download Bitstream Cyberbit Unicode font

Installing the Cyberbit font
After downloading and extracting the Cyberbit Font you must install it using your Fonts Control Panel. Go to your Start Menu -> Settings -> Control Panel -> Fonts. Once in the Fonts Control Panel, select Install New Font from the File menu at the top left.

If you use IE you must manually change the browser font to Arial Unicode MS or Bitstream Cyberbit after you install it:

Go to the Tools drop down menu and choose "Internet Options..."
Click on "Fonts..." near the bottom of the dialog box
On the left side of the Fonts dialog box, change "Web page font" to Arial Unicode MS
Click "OK" to close both dialog boxes
If you use Netscape you do not need to do anything after you install an Unicode font; your browser will automatically use the font when needed.

Can I use RefWorks with infoLINK?

The Library Catalog can be searched through the RefWorks interface. After signing into RefWorks, click on "Search," then select "Online Catalog or Database." On the search screen, if "Binghamton University Libraries" doesn't display, select it under "Online Catalog or Database to Search." RefWorks Help

Can I use EndNote with infoLINK?

Yes. See our connection and configuration information.

Can I use Z39.50 to connect to infoLINK?

Yes. See our connection and configuration information.